Leesa white mattress

FREQUENTLY ASKED QUESTIONS

Your questionZzz, answered.

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When will I receive my order?

So, your Leesa product is ordered. Yay! We are currently experiencing delays due to COVID-19, so it may take up to 2 weeks for your product to arrive. We will send you an email with tracking details as soon as your mattress ships. For shipping information on specific products, read more, below.

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How do I set up my Leesa mattress?

Setup is simple and easy: unbox, position on a sturdy foundation, unwrap (and be amazed) and start sleeping better. For full instructions, read more below.

LEARN ABOUT SETUP
Lady reading in a Leesa bed

What is your return policy?

We're confident that you'll love your Leesa, but just in case it's not the right fit, we offer free and easy returns. Learn more, here.

LEARN ABOUT RETURNS
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Does my Leesa mattress come with a warranty?

Yes! All of our mattresses come with a 10-year limited warranty. Warranties vary depending on which Leesa product you've chosen. Read more, here.

LEARN ABOUT WARRANTIES
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What kind of base do I need for my Leesa mattress?

Your Leesa mattress needs sturdy support so that you can get your best sleep. You will need a solid foundation (no springs!) under your bed. We're breaking down all of your base options, here.

LEARN ABOUT BASES

More questions? No need to lose sleep.

Does Leesa offer financing?

Buying a new mattress is a big investment, so we offer financing with Affirm for as low as 0% APR.

LEARN ABOUT FINANCING

Can I try Leesa in a store?

Of course! You can try and buy Leesa Products at your local West Elm, Pottery Barn or Macy's store.

FIND A STORE

What is white glove delivery?

Add white-glove delivery to your order at checkout (which can include mattress removal). With white glove delivery, you'll be able to add the removal of your old mattress and box spring and get a professional assembly of your new Leesa products.

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Do you remove my old mattress?

Can't wait to get that old, lumpy mattress out of there? (We don't blame you!) For most orders, we offer white glove delivery with mattress removal. With white glove delivery, you'll be able to add the removal of your old mattress and box spring and get a professional assembly of your new Leesa products. Just choose white glove delivery at checkout.

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Do I need a mattress protector or mattress pad for my Leesa?

A mattress protector separates your new comfy Leesa mattress from anything life may throw (or spill!) its way. We recommend using one and washing it often to keep your bed fresh.

LEARN ABOUT PROTECTORS

Will my new mattress sleep hot?

It’s true—some memory foam mattresses can cause you to sleep hot. At Leesa, we want you to get better, cooler rest. So, our mattresses feature a cooling top layer, made with holes on the top and sides to allow for constant airflow while you sleep.

TIPS FOR HOT SLEEPERS

How do I clean my Leesa mattress?

We recommend using a mattress protector and cleaning your bedding once a week to keep your mattress fresh. In addition, you should vacuum your mattress a few times a year with the upholstery attachment of your vacuum cleaner.

LEARN HOW TO CLEAN YOUR BED

Will my new mattress have a smell?

Like all newly manufactured items, your new mattress may have a slight smell right after you unwrap it. However, the smell should go away pretty quickly (anywhere from a few hours to a few days). Don't worry! The smell is not associated with any harmful chemicals or off-gassing since all of our foams are CertiPUR-US® certified. For the first few days, or until the smell goes away, let your mattress breathe as much as possible.

What is the weight capacity for a Leesa mattress?

The Leesa Original was designed to support individual weights up to 300 pounds and the Hybrid was designed for individual weights up to 350 pounds.

How much does shipping cost?

Shipping is always free! We don't want you to have any hesitations when choosing a better night's sleep so we cover all shipping costs. We ship via FedEx ground to all 50 states.

With every Leesa mattress, you'll get:

10-year warranty icon

10-year warranty

free shipping icon

Free, no-contact delivery

100-night, risk-free trial icon

100-night, risk-free trial

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1 mattress donated for every 10 sold

Articles to help you decide

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Bed Bases: The Ultimate Guide

Having a great mattress is key to getting better rest, but you may want to consider putting your bed on a base for the best sleep…

What bed base do I need?

Shop bases

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FOUNDATION

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Leesa's One Good Bed Promise Icon

We make the bed, you make the difference

1 in 5 Children in the US live in poverty. We work with 1,000+ partners locally and nationally to ensure that children & families in need have a safe place to sleep.

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Mattresses Donated
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