Leesa white mattress

FREQUENTLY ASKED QUESTIONS

Your questionZzz, answered.

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When will I receive my order?

So, your Leesa product is ordered. Yay! We will send you an email with tracking details as soon as your mattress ships. For shipping information on specific products, read more, below.

LEARN MORE
A couple making up a Leesa mattress

How do I set up my Leesa mattress?

Setup is simple and easy: unbox, position on a sturdy foundation, unwrap (and be amazed) and start sleeping better. For full instructions, read more below.

LEARN ABOUT SETUP
Lady reading in a Leesa bed

What is your return policy?

We're confident that you'll love your Leesa, but just in case it's not the right fit, we offer free and easy returns. Learn more, here.

LEARN ABOUT RETURNS
leesa mattress in a decorated room side view

Does my Leesa mattress come with a warranty?

Yes! All of our mattresses come with a 10-year limited warranty. Warranties vary depending on which Leesa product you've chosen. Read more, here.

LEARN ABOUT WARRANTIES
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What kind of base do I need for my Leesa mattress?

Your Leesa mattress needs sturdy support so that you can get your best sleep. You will need a solid foundation (no springs!) under your bed. We're breaking down all of your base options, here.

LEARN ABOUT BASES

More questions? No need to lose sleep.

Does Leesa offer financing?

Buying a new mattress is a big investment, so we offer financing with Affirm for as low as 0% APR.

LEARN ABOUT FINANCING

Can I try Leesa in a store?

Of course! You can try and buy Leesa Products at your local West Elm, Pottery Barn or Macy's store.

FIND A STORE

If you don’t have access to a store, we offer a 100-night, risk-free trial, free shipping and no-hassle returns.

What is in-home delivery and setup?

Add in-home delivery and setup to your order at checkout (which can include mattress removal). With in-home delivery and setup, you'll be able to add the removal of your old mattress and box spring and get a professional assembly of your new Leesa products.

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Do you remove my old mattress?

Can't wait to get that old, lumpy mattress out of there? (We don't blame you!) For most orders, we offer in-home delivery and setup with mattress removal. With in-home delivery and setup, you'll be able to add the removal of your old mattress and box spring and get a professional assembly of your new Leesa products. Just choose in-home delivery and setup at checkout.

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Do I need a mattress protector or mattress pad for my Leesa?

A mattress protector separates your new comfy Leesa mattress from anything life may throw (or spill!) its way. We recommend using one and washing it often to keep your bed fresh.

LEARN ABOUT PROTECTORS

Will my new mattress sleep hot?

It’s true—some memory foam mattresses can cause you to sleep hot. At Leesa, we want you to get better, cooler rest. So, our mattresses feature a cooling top layer, made with holes on the top and sides to allow for constant airflow while you sleep.

TIPS FOR HOT SLEEPERS

How do I clean my Leesa mattress?

We recommend using a mattress protector and cleaning your bedding once a week to keep your mattress fresh. In addition, you should vacuum your mattress a few times a year with the upholstery attachment of your vacuum cleaner.

LEARN HOW TO CLEAN YOUR BED

Will my new mattress have a smell?

Like all newly manufactured items, your new mattress may have a slight smell right after you unwrap it. However, the smell should go away pretty quickly (anywhere from a few hours to a few days). Don't worry! The smell is not associated with any harmful chemicals or off-gassing since all of our foams are CertiPUR-US® certified. For the first few days, or until the smell goes away, let your mattress breathe as much as possible.

What is the weight capacity for a Leesa mattress?

The Leesa Original was designed to support individual weights up to 300 pounds and the Hybrid was designed for individual weights up to 350 pounds.

How much does shipping cost?

Shipping is always free! We don't want you to have any hesitations when choosing a better night's sleep so we cover all shipping costs. We ship via FedEx ground to all 50 states.

With every Leesa mattress, you'll get:

  • Shield_Check
    10-year warranty
    Learn more
  • Moon
    Risk-free, 100-night trial
    Learn more
  • Truck
    Free, no-contact delivery
    Learn more

Articles to help you decide

  • a_lady_laying_on_a_leesa_mattress_in_a_decorated_room

    Bed Bases: The Ultimate Guide

    A building is only as solid as the foundation, and that’s a great analogy for why you should take care with choosing your bed base. Yes, an…

    What bed base do I need?
  • two_leesa_pillows_white_and_gray

    How to Pick a Pillow: Everything You Need to Know

    There are many factors that come into play for a good night’s sleep: your mattress, temperature, distracting noises, and light (or lack…

    How do I pick the right pillow?
  • vacuuming_crumbs_off_a_mattress

    How to Clean Your Memory Foam Mattress

    Your bed should be a clean, fresh space where you can unwind and relax at the end of the day and, ultimately, rest and recharge. But, life…

    How do I clean a foam mattress?

We make the bed, you make the difference

1 in 5 Children in the US live in poverty. We work with 1,000+ partners locally and nationally to ensure that children & families in need have a safe place to sleep.

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